Terms of use
Last updated October 15, 2026
The Mobilize Cloud client portal is provided to clients of Mobilize Cloud and the people they work with. By signing in, you agree to these terms. They sit alongside, and don't replace, your organization's agreement with Mobilize Cloud. If the two disagree, that agreement wins.
Your account
- Your account is for you alone. Don't share your password or let others sign in as you.
- Tell us straight away at rob@mobilizecloud.com if you think someone else has used your account.
- Your organization decides who has access. We may change or remove access when they ask, when you leave, or to protect the portal.
What you upload
- Only upload files you have the right to share with us, and nothing unlawful or harmful.
- You keep ownership of what you upload. You let us store, copy and use it to do the work you've asked us to do.
- Files you add to a brand can be seen by others with access to that brand at your organization, and by Mobilize Cloud.
- The portal isn't a backup service. Keep your own copies of anything important.
Reports and invoices
Reports summarize data from third-party sources such as Google Analytics and Search Console, which can change or be revised. Invoices are issued through Harvest and are governed by your agreement with us.
Fair use
Don't try to reach accounts, clients or data you haven't been given access to, interfere with the portal, or use it to send spam or malware.
Text message alerts
If you add a mobile number and turn on text alerts in your account settings, Mobilize Cloud will text you when a website you look after goes down or comes back up. Message frequency varies with how often a site's status changes. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help (or email rob@mobilizecloud.com). You can also turn texts off in your account settings. Carriers aren't liable for delayed or undelivered messages. See the privacy notice for how we handle your number.
Availability
We work to keep the portal running and secure, but it's provided as is, and there may be interruptions for maintenance or reasons outside our control. To the extent the law allows, Mobilize Cloud isn't liable for indirect losses from using or being unable to use the portal.
Changes
We may update these terms and will change the date above when we do. Using the portal after a change means you accept it. These terms are governed by the laws of the State of Ohio.